---
title: "California Department of Corrections and Rehabilitation - Transforming Facility Management for 63,000 Employees - Stridepath"
canonicalUrl: "https://stridepath.com/case-studies-california-department-of-corrections-and-rehabilitation/"
excerpt: "This Workplace Service Delivery project was a transformational step for one of the nation\'s largest correctional departments, enhancing efficiency and experience for 63,000 employees. "
datePublished: "2024-04-18T19:26:37+00:00"
dateModified: "2026-01-12T19:19:43+00:00"
---

California Department of Corrections and Rehabilitation - Transforming Facility Management for 63,000 Employees - Stridepath

**

![](https://stridepath.com/wp-content/uploads/2025/06/CDCR-Case-Study.png)

The Brief:****The California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments with 63,000 unique employees. CDCR needed a system to enhance on-site head counts, streamline employee check-ins and check-outs from spaces, and foster meaningful interactions between employees and facilities.

What We Did:****ServiceNow® Workplace Service Delivery (WSD) was selected as the mechanism for CDCR’s facility management operations. The delivered scope included: Reservation Management, Space Management, Workflow Automation, Workplace Case Management, and NOW Mobile. CDCR plans to grow into their WSD environment and enable additional modules over time.

Results:****Since implementation, CDCR has experienced more efficient facility management and employee operations. The new system is performing as planned to enhance on-site head counts, streamline employee check-ins and check-outs, and deliver dynamic employee experiences.

Highlights:**
• Space Management with 2 regions, 3 sites, 7 campuses, 9 buildings, 11 floors, 18 rooms, 637 spaces
• 1500+ space reservations were created on Day 1
• 6800+ reservations were created in the first three weeks

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