--- title: "HCAI Augments Cross-Departmental Collaboration with ServiceNow® - Stridepath" canonicalUrl: "https://stridepath.com/case-studies-california-department-of-healthcare-access-and-information/" excerpt: "HCAI pursued a multi-phase solution encompassing ServiceNow HRSD, ITSM, and ITOM. With Stripepath and AHEAD as implementation partners, we successfully automated several manual HR processes while digitizing state-required telework agreements. " datePublished: "2024-03-07T19:19:55+00:00" dateModified: "2026-01-13T18:48:52+00:00" --- HCAI Augments Cross-Departmental Collaboration with ServiceNow® - Stridepath ** ![](https://stridepath.com/wp-content/uploads/2025/06/CA.-HCAI-Case-Study.png) The California Department of Healthcare Access & Information (HCAI) provides state residents with access to quality, affordable health care through resilient facilities, actionable information, and a dedicated health workforce. HCAI’s strategic goal of maximizing the overall departmental organizational efficiency required an investment in a technology platform to streamline the numerous cross-department workflows. ServiceNow® was selected by HCAI as the platform to enable their strategic initiative, along with AHEAD + Stridepath to enable the functionality within the platform and to deliver the overall Program. What We Did:****Together, AHEAD + Stridepath successfully deployed HRSD, ITSM, and ITOM. The comprehensive HRSD vision that HCAI designed required the robust functionality of the ServiceNow® HRSD Enterprise license. We established position control tables to feed multiple eRPA processes automated via complex HR services, deployed a LifeCycle Event to enable IT onboarding, and built a custom HR Application to digitize and automate the CA STD-200 Form (Telework Agreement). Results:****Stridepath + AHEAD leveraged their vast experience working together to design an overall program approach to deliver a successful ServiceNow® platform engagement for HCAI that included multiple products. HCAI’s complex requirements necessitated a partner that possessed platform knowledge combined with HR expertise to deliver a successful Program outcome. Working together, and with several HCAI departments, AHEAD + Stridepath deployed HRSD, ITSM, and ITOM on time and under budget. 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