--- title: "Iron Mountain Unifies the Global Employee Experience and Improves HR Operational Reporting - Stridepath" canonicalUrl: "https://stridepath.com/case-studies-iron-mountain/" excerpt: "Following a 4-week deployment readiness engagement, Iron Mountain and Stridepath set out to deploy a global HRSD implementation for 25,000 employees across 40+ countries. " datePublished: "2023-03-07T18:20:43+00:00" dateModified: "2026-01-13T18:59:27+00:00" --- Iron Mountain Unifies the Global Employee Experience and Improves HR Operational Reporting - Stridepath ** ![](https://stridepath.com/wp-content/uploads/2025/06/Iron-Mountain-Case-Study.png) The Brief:****Iron Mountain envisioned a unified employee experience and efficiently turned that vision into a reality. The company set their focus on the increased visibility and reporting of SLAs as well as integration of the IT Service portal with the HR Service portal, leveraging ServiceNow® HRSD Case and Knowledge to do so. What We Did:****Stridepath completed deployment readiness in four weeks, which built a roadmap to support this complex and global implementation. Within the 45-week global project duration, our team configured 50+ HR Services, 2,000+ Knowledge Articles, and deployed 6 languages for over 25,000 employees located in over 40 countries. The Results:****Iron Mountain now has increased their case deflection capability, increased visibility and transparency to key KPIs, as well as provided a modernized, unified HR and IT service experience for their team members. Highlights:** • Global HRSD deployment for 25k employees, in 40+ countries, serviced by 6 service centers • Core HR Integration automates data feeds between the core HR system of record (Workday) and active directory • By leveraging Stridepath’s language translation utility, Iron Mountain was able to normalize 42 languages to an enterprise-wide language strategy of 6 global languages • Satisfied GDPR and Work Council requirements ## Share ## You might also like [](https://stridepath.com/cmmc-compliance-11-weeks-servicenow/) ### [How We Helped a Defense Contractor Achieve CMMC Compliance in Just 11 Weeks](https://stridepath.com/cmmc-compliance-11-weeks-servicenow/) July 25, 2026 [Read More »](https://stridepath.com/cmmc-compliance-11-weeks-servicenow/) [](https://stridepath.com/what-opms-oracle-selection-means-for-federal-hr/) ### [What OPM’s Oracle Selection Means for Federal HR](https://stridepath.com/what-opms-oracle-selection-means-for-federal-hr/) July 10, 2026 [Read More »](https://stridepath.com/what-opms-oracle-selection-means-for-federal-hr/) [](https://stridepath.com/stridepath-earns-servicenow-human-resources-validated-practice-designation/) ### [Stridepath Earns ServiceNow Human Resources Validated Practice Designation](https://stridepath.com/stridepath-earns-servicenow-human-resources-validated-practice-designation/) June 10, 2026 [Read More »](https://stridepath.com/stridepath-earns-servicenow-human-resources-validated-practice-designation/) [](https://stridepath.com/the-hr-tech-landscape-just-shifted-on-its-axis/) ### The HR Tech Landscape Just Shifted On Its Axis If you were following the announcements coming out of ServiceNow’s Knowledge 2026 in Las Vegas, you already know the big news: the general availability of ServiceNow EmployeeWorks! 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