---
title: "Kettering Health - Avoid \'Answer Shopping\' with Practical Support - Stridepath"
canonicalUrl: "https://stridepath.com/case-studies-kettering-health/"
excerpt: "Employees at Kettering were navigating inconsistent responses to HR inquiries. With ServiceNow HRSD, they now have a single source of truth to find accurate information quickly and easily. "
datePublished: "2021-09-07T15:54:39+00:00"
dateModified: "2026-01-14T16:29:47+00:00"
---

Kettering Health - Avoid 'Answer Shopping' with Practical Support - Stridepath

**

![](https://stridepath.com/wp-content/uploads/2025/06/Kettering-Health-Case-Study.jpg)

The Brief:****Inconsistent responses to HR inquiries was slowing down Kettering Health’s employees. They needed a single source of the truth to drive higher employee engagement.

What We Did:****Stridepath helped create a single system of action, allowing users to track cases and search for knowledge in one accurate place.

Results:****Employees engage their HR system with more confidence that the answer they get is indeed the right answer.

Highlights:**
• Virtual Agent help users find useful information for a number of HR-related inquiries
• Consistent answers from HR support
• Unification of disparate support and information systems

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