---
title: "Pilot Company Eliminates Bottlenecks in HR - Stridepath"
canonicalUrl: "https://stridepath.com/case-studies-pilot-company/"
excerpt: "This project focused on transforming Pilot’s HR operations with ServiceNow, ultimately improving satisfaction, productivity and experiences."
datePublished: "2024-10-08T19:55:10+00:00"
dateModified: "2026-01-12T18:48:38+00:00"
---

Pilot Company Eliminates Bottlenecks in HR - Stridepath

**

![](https://stridepath.com/wp-content/uploads/2025/06/Pilot-Company-Case-Study.png)

The Brief:****Pilot Company, a leading fuel supplier and the largest operator of travel centers in North America, faced significant operational challenges due to a lack of automation, tracking, and visibility within its HR department. These issues made it difficult to deliver a seamless service experience for team members and hindered overall efficiency.

What We Did:****To address these challenges, we implemented ServiceNow® HR Case and Knowledge, along with Employee Center Pro (EC Pro). This solution automated key HR processes, introduced self-help options for team members and managers, and provided real-time tracking and visibility through integrated systems.

Results:****This project transformed Pilot’s HR operations, improving satisfaction, productivity and experiences with streamlined self-service. These capabilities deflect manual workloads and provide real-time visibility and reporting, enabling HR and IT teams to align their service delivery.

Highlights:**
• 24 week implementation
• 30 HR services deployed
• Integrations with Infor and Cisco IVR

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