---
title: "PwC Canada Unlocks a Customized and Memorable Onboarding Experience - Stridepath"
canonicalUrl: "https://stridepath.com/case-studies-pwc-canada/"
excerpt: "To improve its onboarding experience, PwC Canada deployed ServiceNow HRSD for a modernized, efficient experience featuring a pre-hire portal and French-Canadian language translations. "
datePublished: "2023-05-11T19:09:10+00:00"
dateModified: "2026-01-13T18:52:28+00:00"
---

PwC Canada Unlocks a Customized and Memorable Onboarding Experience - Stridepath

**

![](https://stridepath.com/wp-content/uploads/2025/06/PWC-Canada-Case-Study.png)

The Brief:****PwC Canada had a goal to support a better onboarding experience for new hires. To reach this goal, PwC engaged Stridepath Consulting to implement a suitable technology solution that would improve the employee onboarding experience by creating an automated and personalized journey for new hires by providing them with relevant and timely information from the time they accept an offer and leading up to their first day and beyond.

What We Did:****To help PwC reach its goals, we implemented ServiceNow® HRSD and Employee Center Pro. This 18-month project included 13 Lifecycle Events, 1 Custom Application, 7 Integrations, and much more.

Results:****PwC Canada has unlocked a platform that will revolutionize its employee experience. New hires are now greeted with a custom portal that personalizes their journey and provides them with crucial information. This portal provides the opportunity for immediate employee satisfaction and readiness. The journey begins at the time of an accepted offer, resulting in well-used resources and enhanced efficiency as the onboarding cycle moves from initial start to final completion.

Highlights:**
• Custom pre-hire portal
• French-Canadian language translations
• Complex and fully automated Lifecycle Events
• HRSD Core, HR Knowledge Management (2 KBs), EC Pro, Chat, Reporting

## Share

## You might also like

[](https://stridepath.com/stridepath-earns-servicenow-human-resources-validated-practice-designation/)

###
[Stridepath Earns ServiceNow Human Resources Validated Practice Designation](https://stridepath.com/stridepath-earns-servicenow-human-resources-validated-practice-designation/)

June 10, 2026

[Read More »](https://stridepath.com/stridepath-earns-servicenow-human-resources-validated-practice-designation/)

[](https://stridepath.com/the-hr-tech-landscape-just-shifted-on-its-axis/)

###
[The HR Tech Landscape Just Shifted On Its Axis](https://stridepath.com/the-hr-tech-landscape-just-shifted-on-its-axis/)

June 4, 2026

[Read More »](https://stridepath.com/the-hr-tech-landscape-just-shifted-on-its-axis/)

[](https://stridepath.com/fragmentation-is-costing-healthcare-more-than-you-think/)

###
[Fragmentation Is Costing Healthcare More Than You Think](https://stridepath.com/fragmentation-is-costing-healthcare-more-than-you-think/)

June 1, 2026

[Read More »](https://stridepath.com/fragmentation-is-costing-healthcare-more-than-you-think/)

[](https://stridepath.com/key-takeaways-on-federal-human-capital-management-hcm-modernization/)

### Key Takeaways on Federal Human Capital Management (HCM) Modernization

As federal agencies evaluate and transition to new HCM systems, many are facing a reality the roadmap doesn’t show: Phased deployments create months, and sometimes years, of fragmented experiences for employees. How are agencies navigating this reality?

[Read More](https://stridepath.com/key-takeaways-on-federal-human-capital-management-hcm-modernization/)

[](https://stridepath.com/ai-is-everywhere-why-doesnt-work-feel-any-easier/)

### AI Is Everywhere; Why Doesn’t Work Feel Any Easier?

There’s no shortage of AI in the enterprise right now. But for most employees, work doesn’t feel much different. That’s the disconnect. What we’re seeing across organizations is less of a technology gap and more of a coordination problem.

[Read More](https://stridepath.com/ai-is-everywhere-why-doesnt-work-feel-any-easier/)

[](https://stridepath.com/transforming-federal-hiring-recruit-to-fill-visibility-from-end-to-end/)

### Transforming Federal Hiring: Recruit-to-Fill Visibility from End-to-End

[Read More](https://stridepath.com/transforming-federal-hiring-recruit-to-fill-visibility-from-end-to-end/)

[](https://stridepath.com/get-journey-ready-unlock-the-power-of-servicenow-employee-experience/)

### Get Journey-Ready: Unlock the Power of ServiceNow Employee Experience

In this webinar, Stridepath and ServiceNow share how to prepare for journey implementation and keep delivering value long after your first launch.

[Read More](https://stridepath.com/get-journey-ready-unlock-the-power-of-servicenow-employee-experience/)

[](https://stridepath.com/federal-tech-talk/)

### Federal Tech Talk: Creating a Digital Front Door with ServiceNow + Modern HCM

View the session to learn how organizations are using ServiceNow as the unified front door across their HCM transformation – not to replace these platforms, but to make the transition invisible to the workforce.

[Read More](https://stridepath.com/federal-tech-talk/)

[](https://stridepath.com/federal-agency-advances-hr-modernization-with-servicenow/)

### Federal Agency Advances HR Modernization with ServiceNow

For one U.S. federal agency, modernizing the employee experience started with rethinking how HR supports its workforce.

[Read More](https://stridepath.com/federal-agency-advances-hr-modernization-with-servicenow/)

## WHAT CAN WE HELP YOU FIND?

Browse our services, solutions, industries, or insights.

Search

Search