---
title: "Visteon - Solving HR Service Delivery with Sherlock & ServiceNow® - Stridepath"
canonicalUrl: "https://stridepath.com/case-studies-visteon/"
excerpt: "This Phase 1 project focused on implementing ServiceNow HRSD and setting up shared services. Following the project, 56% of HR cases are now handled at Tier 1."
datePublished: "2021-09-07T16:51:03+00:00"
dateModified: "2026-01-14T16:20:56+00:00"
---

Visteon - Solving HR Service Delivery with Sherlock & ServiceNow® - Stridepath

**

![](https://stridepath.com/wp-content/uploads/2025/06/Visteon-Case-Study.png)

The Brief:
**Visteon needed to improve organizational efficiency and make it easier for employees to get to the services they need including benefits, compensation, PTO and more.

**What We Did:****Stridepath implemented the ServiceNow® HR Delivery platform and set up shared services across complex global regulations. Focusing on change management planning and taking a phased approach based on employee population, Stridepath deployed 21 services in just Phase 1.

Results:****To date, employees have submitted 1,600 cases and viewed 2,300 knowledge articles. Launched on time and on budget, 56% of cases are now handled at Tier 1 and just 14% of cases are handled by HR systems teams. These efficiencies have reduced the headcount required to support this level of requests & activity and allowed HR teams to focus on high value projects.

Highlights:**
• 21 services deployed
• Integration with Ultipro
• Virtual agent & chat drive case deflection

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