---
title: "International Gaming Technology Centralizes Case Management in 2 Months - Stridepath"
canonicalUrl: "https://stridepath.com/international-gaming-technology-centralizes-case-management/"
excerpt: "IGT is a billion-dollar, multinational gambling company headquartered in Las Vegas. IGT delivers exceptional experiences to its 11,000+ employees."
datePublished: "2026-03-12T17:05:19+00:00"
dateModified: "2026-03-23T20:37:10+00:00"
---

International Gaming Technology Centralizes Case Management in 2 Months - Stridepath

**

![](https://stridepath.com/wp-content/uploads/2026/03/IGT.png)

International Game Technology (IGT) is a billion-dollar, multinational gambling company headquartered in Las Vegas. IGT delivers exceptional experiences to its 11,000+ employees, regardless of their location across the globe, earning the company several recognitions as a “Top Employer” and “Best Place to Work”.

Opportunity****IGT was leveraging another system as its primary HCM, but when the gaming company merged with Everi Payments, it lost this system. IGT needed a ServiceNow MVP in just 8 weeks to prevent disruption for employees.

Solution****This Phase 1 MVP focused on implementing HRSD Standard quickly and effectively. We delivered 7 HR Services, configured 2 Knowledge Bases, enabled the team on loading knowledge into ServiceNow, and configured a flat file import from SuccessFactors for HR Profile data.

Phase 2 has already begun: we’re currently building more services, expanding EC Pro, enabling Agent Workspace and Manager Hub, and establishing an integration with SuccessFactors.

Outcome
**In the first four weeks after go-live:
• 329 HR cases were submitted through the new ServiceNow experience

Demand concentrated around core services, including:
• 219 General Inquiry requests
• 24 Position requests
• 7 Education Reimbursement requests
• 6 Voluntary Separation requests

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