What benefits does Agile 2.0 bring to an enterprise ServiceNow roadmap?
ServiceNow Agile 2.0 provides cross-functional frameworks that scale project visibility. Stridepath utilized this at the University of Notre Dame to unify teams across IT and operations.
How does ServiceNow handle complex employee relations tracking?
Through specialized Employee Relations features within HRSD that provide strict data isolation, specialized security permissions, and sensitive case tracking tools. Read more in Employee Relations: Stories from a Gumshoe.
What is the concept of a “Single Front Door” for HR technology?
A Single Front Door unifies an enterprise’s disparate technology ecosystems, presenting a clean, cohesive digital entry point that completely hides back-end software complexity from the workforce.
What role does Knowledge Management play within ServiceNow HRSD?
Knowledge Management serves as the bedrock for employee self-service, organizing corporate policies and FAQs into a single source of truth to reduce redundant tier-1 operational inquiries.
Why should an enterprise implement Agent Workspace for HR Case Management?
Implementing Agent Workspace for HR Case Management provides HR service agents with a modern, multi-tab interface that surfaces real-time contextual data and machine learning insights to accelerate case resolution.
What is ServiceNow Workplace Service Delivery (WSD)?
Workplace Service Delivery is a ServiceNow module focused on digital facility management and space optimization. Stridepath implemented this for CALSTRS to consolidate their workspace.
What is the “Better Together” integration approach for Workday and ServiceNow?
It is an architectural strategy that links the transactional data power of Workday with the omni-channel workflow capabilities of ServiceNow to eliminate screen-switching and create an “Amazon-like” experience.
How do ServiceNow and Workday function together?
They form a powerful duo where Workday serves as the foundational core HCM system of record, while ServiceNow acts as the intuitive experience layer. Read more in the Powerful Duo eBook.
What is ServiceNow Employee Center Pro?
Employee Center Pro is an advanced, omni-channel enterprise portal framework within ServiceNow that serves as a highly interactive front door. Stridepath offers an eBook on Experience Design for Employee Center Pro.
How can organizations eliminate manual shared inboxes for HR inquiries?
Organizations can phase out manual email processes by deploying ServiceNow HRSD to sunset the generic inbox, introducing centralized case management with automated categorization. See how Exact Sciences accomplished this.