International Game Technology (IGT) is a billion-dollar, multinational gambling company headquartered in Las Vegas. IGT delivers exceptional experiences to its 11,000+ employees, regardless of their location across the globe, earning the company several recognitions as a “Top Employer” and “Best Place to Work”.
Opportunity
IGT was leveraging another system as its primary HCM, but when the gaming company merged with Everi Payments, it lost this system. IGT needed a ServiceNow MVP in just 8 weeks to prevent disruption for employees.
Solution
This Phase 1 MVP focused on implementing HRSD Standard quickly and effectively. We delivered 7 HR Services, configured 2 Knowledge Bases, enabled the team on loading knowledge into ServiceNow, and configured a flat file import from SuccessFactors for HR Profile data.
Phase 2 has already begun: we’re currently building more services, expanding EC Pro, enabling Agent Workspace and Manager Hub, and establishing an integration with SuccessFactors.
Outcome
In the first four weeks after go-live:
• 329 HR cases were submitted through the new ServiceNow experience
Demand concentrated around core services, including:
• 219 General Inquiry requests
• 24 Position requests
• 7 Education Reimbursement requests
• 6 Voluntary Separation requests
