This project aimed to create consistency across the globe for Edwards’ 19,000 employees through automation, consolidation, and a robust governance model.
The Brief:
Edwards Lifesciences is strategically focused on its Talent Mobility process as a key factor for its global presence and significant growth plans. Prior to this project, the Edwards Talent Mobility team supported international transfers via manual methods such as email and phone calls. These methods limited visibility, hindered efficiency, and created challenges for employees and managers.
What We Did:
The goal of this project was to automate Edwards’ Talent Mobility process within ServiceNow® HRSD, creating consistency across the globe in conjunction with the organization’s growth plans. Talent Mobility is Edwards’ first use case with HR Enterprise and will be followed by global onboarding.
Results:
This project successfully enhanced the company’s Talent Mobility process. The HRIT team, now augmented from a group of 6 to a group of 2, was effectively supported through automation while a robust governance model was established to ensure a smooth upgrade path. The project also unified HR operations by consolidating 150 HR services and centralizing three Knowledge Bases into one, creating a more consistent and effective global HR experience.
Highlights:
- 33 week implementation
- Existing custom configurations were reworked to support an out-of-the-box model
- The Edwards team shared, “Overall (we are) getting a lot of feedback that this is a very positive end-to-end effort. It is being perceived as a big success in the organization.”
