Visteon Shares What It Took to Achieve 70% Case Deflection with ServiceNow

Unlike office employees, deskless workers move between production lines, warehouses, facilities, and shifts. Accessing employee services has to fit naturally into the way they work, not require them to stop what they're doing to navigate multiple systems or track down the right department.

When you operate in high-stakes industries - particularly within the federal defense contracting ecosystem, your digital transformation projects rarely enjoy the luxury of extended timelines. When regulatory requirements shift or deadlines loom, your enterprise systems must adapt rapidly.