The Brief:
Iron Mountain envisioned a unified employee experience and efficiently turned that vision into a reality. The company set their focus on the increased visibility and reporting of SLAs as well as integration of the IT Service portal with the HR Service portal, leveraging ServiceNow® HRSD Case and Knowledge to do so.
What We Did:
Stridepath completed deployment readiness in four weeks, which built a roadmap to support this complex and global implementation. Within the 45-week global project duration, our team configured 50+ HR Services, 2,000+ Knowledge Articles, and deployed 6 languages for over 25,000 employees located in over 40 countries.
The Results:
Iron Mountain now has increased their case deflection capability, increased visibility and transparency to key KPIs, as well as provided a modernized, unified HR and IT service experience for their team members.
Highlights:
• Global HRSD deployment for 25k employees, in 40+ countries, serviced by 6 service centers
• Core HR Integration automates data feeds between the core HR system of record (Workday) and active directory
• By leveraging Stridepath’s language translation utility, Iron Mountain was able to normalize 42 languages to an enterprise-wide language strategy of 6 global languages
• Satisfied GDPR and Work Council requirements
