The Brief:
Inconsistent responses to HR inquiries was slowing down Kettering Health’s employees. They needed a single source of the truth to drive higher employee engagement.
What We Did:
Stridepath helped create a single system of action, allowing users to track cases and search for knowledge in one accurate place.
Results:
Employees engage their HR system with more confidence that the answer they get is indeed the right answer.
Highlights:
• Virtual Agent help users find useful information for a number of HR-related inquiries
• Consistent answers from HR support
• Unification of disparate support and information systems
