For one U.S. federal agency, modernizing the employee experience started with rethinking how HR supports its workforce. This agency partnered with Stridepath to move away from manual, fragmented processes and toward a more connected, scalable experience on ServiceNow.
The Opportunity:
HR requests were previously managed through SharePoint and email, making it difficult for employees to find support and for HR teams to track and respond efficiently.
Phase 1 focused on creating that foundation by introducing case management, knowledge, and a centralized employee portal. From there, the opportunity shifted to scale: expanding into more complex HR processes like position management, personnel actions, and employee relations.
The Transformation:
Stridepath delivered a multi-phase HRSD program that evolved from foundational capabilities into a broader, scalable HR platform.
• Phase 1 introduced HR case and knowledge management and a unified employee portal
• Phase 2 expanded into POSM, PAR, Employee Relations, and onboarding readiness
• An AMS model enabled continuous delivery and ongoing platform evolution
The Impact:
• Established a single entry point for HR services
• Expanded capabilities across complex workforce processes
• Improved visibility into HR requests and approvals
• Increased adoption through a more intuitive experience
• Enabled continuous improvement through an AMS model
Project At-A-Glance:
• Multi-phase HRSD program (Case, Knowledge, POSM, PAR, ER)
• Advisory & Managed Services (AMS)
• Continued expansion through ongoing program phases
