Beyond the AI Hype: Understanding the Three Categories of Enterprise AI

AI marketing is loud right now. Everything gets labeled “AI,” whether it’s a simple feature or a real change in how work gets done, and it’s hard to tell what actually matters and where companies are getting value. This false labeling is also why people have such different experiences with AI at work. Companies have […]

Global Onboarding Is Complicated. Your Employee Experience Doesn’t Have to Be

I have spent close to a decade helping HR and IT leaders turn ServiceNow into something employees actually feel. And in that time, no process has exposed the gap between intent and experience quite like onboarding. Onboarding is where every seam in your operating model shows up at once. Recruiting hands off to HR. HR […]

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