American Red Cross Transforms HR Delivery
The Brief:The American Red Cross is a nonprofit organization with 19,000+ employees and 300,000 volunteers. The Red Cross completed a 2-year project to transform their HR delivery model with the goal of providing easy, accessible, and just-in-time access to all HR services. The COVID-19 pandemic caused case volumes to soar; design and development teams rapidly […]
American Red Cross Reflects on Supporting 19,000 Employees Through Rapid Change
In this recorded webinar, the American Red Cross shares how they rapidly launched an HR service portal mid-implementation to support 19,000 employees during a time of widespread uncertainty. With help from ServiceNow and StridePath, they enabled self-service, live chat, and real-time communication—transforming the employee experience in just 12 weeks. Hear their lessons learned on scaling […]
Tagged Non-Profit