The Brief:
Notre Dame sought to expand Agile methodologies across IT, project management, and business operations, aiming for unified practices to improve efficiency, collaboration, and visibility. Existing processes were fragmented across multiple tools and manual exports/imports, limiting real-time insights and slowing Agile adoption.
What We Did:
Stridepath delivered a comprehensive advisory package focused on ServiceNow Agile 2.0 adoption, including:
• A step-by-step onboarding playbook and training materials tailored to teams adopting Agile across various roles like Scrum Users and Product Owners.
• Persona-based knowledge articles to clarify role responsibilities and Agile best practices.
• Training videos demonstrating how to effectively use ServiceNow’s out-of-the-box Agile dashboards and reporting features to gain actionable business insights.
• Support for transitioning from Monday.com and ClickUp to ServiceNow Agile, reducing tool fragmentation and licensing overhead.
• Integration of maintenance-of-business projects into the Agile workflows, linking tasks directly to asset and configuration records for seamless tracking.
Results:
• Leadership gains improved visibility through training that leverages native ServiceNow dashboards, empowering better decision-making.
• Manual, error-prone CSV export/import routines for asset-driven projects such as device refreshes are replaced by integrated Agile tracking within ServiceNow.
• Teams enhance their Agile proficiency with methodology-specific role training and practical guidance, improving collaboration and sprint execution.
Highlights:
• Successful extension of Agile adoption beyond HR into broader organizational teams.
• Comprehensive training ecosystem including playbooks, knowledge articles, and dashboard usage videos empowered teams to operate effectively with native ServiceNow offerings.
