The Brief:
Pilot Company, a leading fuel supplier and the largest operator of travel centers in North America, faced significant operational challenges due to a lack of automation, tracking, and visibility within its HR department. These issues made it difficult to deliver a seamless service experience for team members and hindered overall efficiency.
What We Did:
To address these challenges, we implemented ServiceNow® HR Case and Knowledge, along with Employee Center Pro (EC Pro). This solution automated key HR processes, introduced self-help options for team members and managers, and provided real-time tracking and visibility through integrated systems.
Results:
This project transformed Pilot’s HR operations, improving satisfaction, productivity and experiences with streamlined self-service. These capabilities deflect manual workloads and provide real-time visibility and reporting, enabling HR and IT teams to align their service delivery.
Highlights:
• 24 week implementation
• 30 HR services deployed
• Integrations with Infor and Cisco IVR
