Healthcare

Wellstar partnered with Stridepath Consulting to reduce time-to-approval for vaccinations and exemptions, and increase visibility for its team members, volunteers, students, and affiliates.

The Brief:
Wellstar was managing its vaccination status and processes manually, hindering efficiency and visibility within the organization, and increasing complexity of auditability.

What We Did:
Wellstar leveraged ServiceNow® Safe Workplace to streamline its flu and COVID vaccination tracking, status, and process for team members, volunteers, students and affiliates. Wellstar also set out to enable each of its audiences to access services and information from any device.

Results:
In just 16 weeks, Stridepath and Wellstar were able to take a wholly manual process and digitize it, allowing for faster review and approval of vaccinations and exemptions. Wellstar has also been able to reduce the time needed to grant access for all audiences to its facilities.

Highlights:

• During a crisis response, many organizations rely on products like ServiceNow® Safe Workplace, just as Wellstar did in the face of the COVID-19 pandemic. Today most healthcare organizations have a broader focus that encompasses all aspects of occupational health and safety: a problem best solved by ServiceNow® Health and Safety.
• ServiceNow® Health and Safety features include Incident Management, Risk Management, Workspace, Job Safety Analysis, Workplace Case Management, and Employee Center.

The Brief:
Moffitt sought to transition from Cherwell to ServiceNow® HRSD in order to enhance the overall employee experience and reduce the administrative burden on the HR Team.

What We Did:
During the 22-week HR Pro implementation, communication was excellent between both teams at Stridepath and at Moffitt. Sprint retrospectives allowed Moffitt to make adjustments to improve during the project, generating positive progress. The implementation included Employee Center Pro, two Knowledge Bases, 10 HR Services, Service Level Agreements, Reporting & Dashboards, and a Single Inbound Lawson Integration to populate the HR Profile.

Results:
Moffitt experienced a high adoption rate of their new platform, achieving their goals of enhancing the overall employee experience and reducing the administrative burden on the HR Team. The project was well-communicated and delivered on time.

Resources:
To learn more about Moffitt’s ServiceNow® journey, watch the webinar below.

The Brief:
SCA Health sought to release a well-branded Employee Center that would optimize the platform functionality, increase operational efficiency, and improve the SCA Health teammate experience.

What We Did:
Stridepath deployed 4 projects and consolidated 8 portals for SCA Health. Portions of this project include “mini homepages” using Dynamic Topic Pages, reimagined topic taxonomy to improve browsing experience, and an aligned Employee Center homepage to a refreshed corporate branding.

Results:
SCA Health is utilizing a strongly branded portal, creating a unified experience for its employees. With expanded functionality and efficiency, the workday is more productive than ever.

Highlights:
• Future integration to Ultipro
• Future migration to Employee Center
• Future rollout of EDM

The Brief:
The employees at Premier Health Partners were accessing multiple systems to engage with HR for support and services. This challenged both the employee work day and efficiency level.

What We Did:
Stridepath provided Premier Health Partners with an HR transformation in order to meet the goal of supporting a digital workforce and providing a consumer-like experience to employees.

Results:
Since the launch, Premier Health Partners has been able to deflect cases, reduce the time to complete complex processes, and provide visibility to the HR department. Overall, Premier Health Partners has increased employee satisfaction and productivity as a result of this transformation.

Highlights:
• Improved employee service experience
• Reduced workloads

The Brief:
By optimizing ServiceNow® with streamlined, automated processes and easy to use case tracking and reporting, users have better visibility into case data and prevent them from opening cases that have already been closed.

What We Did:
By incorporating more efficiencies within Case & Knowledge Management, the case transfer process has become a more measurable experience.

Results:
With refined processes resolution times can be measured with more accuracy. The added ability to review security settings and policies enables users to create knowledge articles as needed and take proper action on cases.

Highlights:
• Notifications give users better visibility into cases as they progress
• Elimination of manual coding updates
• Automatically see security settings and policies

The Brief:
CentraCare had two objectives for their ServiceNow® HRSD deployment: to provide a great employee experience and consolidate all HR processes into a single, enterprise platform. Navigating manual processes and disparate systems, CentraCare selected Stridepath Consulting for our knowledge of ServiceNow® and our fluency in HR processes.

What We Did:
Stridepath consolidated the employee experience into a single custom portal, without disrupting the focus of the internal IT team.

Results:
CentraCare employees now have a modern portal to access HR information, benefits, payroll and more in one place.

Highlights:

• Inbound integrations with 2 HCM systems of record
• New visibility into key KPIs
• 23 week implementation