The Brief:
Discount Tire was utilizing ServiceNow® ITSM to support its internal onboarding processes, driven in part by an outdated Order Guide. This process created issues for managers along the way due to limited visibility and insights, hindering efficiency and impacting the company’s ability to effectively manage and support new hires.
What We Did:
This project aimed to simplify Discount Tire’s onboarding process by launching ServiceNow® HRSD and a new pre-hire portal, offering managers a unified platform to oversee the hiring of employees and contractors. Discount Tire also aimed to facilitate a LifeCycle Event complemented by Journeys, enhancing the onboarding experience for a significant number of annual corporate new hires.
Results:
Since the launch of this project, Discount Tire’s onboarding experience has improved substantially. Tailored Journeys, created for both pre-hires and employees, offer curated experiences designed to meet the specific needs of each persona. This personalization has provided managers with enhanced tracking and visibility into each onboarding journey. Additionally, the branded portal is fostering earlier pre-hire engagement by offering them a preview of the Discount Tire culture and experience before their official start date.
Highlights:
• 20 week implementation
• New, branded pre-hire portal
• Journeys for each worker persona
