Retail

The Brief:
Discount Tire was utilizing ServiceNow® ITSM to support its internal onboarding processes, driven in part by an outdated Order Guide. This process created issues for managers along the way due to limited visibility and insights, hindering efficiency and impacting the company’s ability to effectively manage and support new hires.

What We Did:
This project aimed to simplify Discount Tire’s onboarding process by launching ServiceNow® HRSD and a new pre-hire portal, offering managers a unified platform to oversee the hiring of employees and contractors. Discount Tire also aimed to facilitate a LifeCycle Event complemented by Journeys, enhancing the onboarding experience for a significant number of annual corporate new hires.

Results:
Since the launch of this project, Discount Tire’s onboarding experience has improved substantially. Tailored Journeys, created for both pre-hires and employees, offer curated experiences designed to meet the specific needs of each persona. This personalization has provided managers with enhanced tracking and visibility into each onboarding journey. Additionally, the branded portal is fostering earlier pre-hire engagement by offering them a preview of the Discount Tire culture and experience before their official start date.

Highlights:
• 20 week implementation
• New, branded pre-hire portal
• Journeys for each worker persona

The Brief:
Pilot Company, a leading fuel supplier and the largest operator of travel centers in North America, faced significant operational challenges due to a lack of automation, tracking, and visibility within its HR department. These issues made it difficult to deliver a seamless service experience for team members and hindered overall efficiency.

What We Did:
To address these challenges, we implemented ServiceNow® HR Case and Knowledge, along with Employee Center Pro (EC Pro). This solution automated key HR processes, introduced self-help options for team members and managers, and provided real-time tracking and visibility through integrated systems.

Results:
This project transformed Pilot’s HR operations, improving satisfaction, productivity and experiences with streamlined self-service. These capabilities deflect manual workloads and provide real-time visibility and reporting, enabling HR and IT teams to align their service delivery.

Highlights:
• 24 week implementation
• 30 HR services deployed
• Integrations with Infor and Cisco IVR

The Brief:
United Airlines was searching for a way to reduce the time to clear their employees for background checks by centrally managing the various clearance activities.

What We Did:
Stridepath Consulting proposed a solution with Lifecycle Events. This solution included a highly complex integration with Taleo to sync the background check status with the background checks LE activities.

Results:
Background checks are no longer a time-consuming process, but rather another efficient system for United Airlines. Through a very consultative, guided deployment, they were able to automate the pre-boarding process dramatically and shorten it from 12 weeks to 2 weeks.

Highlights:
• Fortune 500 company
• Bi-directional Taleo Integration
• Integrated 9 different kinds of background checks

The Brief:
Dick’s Sporting Goods (DSG) is America’s largest sporting goods retailer, with 854 stores and 50,000+ employees. The Fortune 500 company sought to provide a better employee experience, so they called upon Stridepath Consulting to implement ServiceNow® HR Case & Knowledge and Employee Center Pro (Portal). DSG began their ServiceNow® journey with HRSD by leveraging the Greenfield ServiceNow® Deployment.

What We Did:
Stridepath® deployed 5 DSG-defined HR Services and 19 Prescriptive Services, as well as the Employee Center within the 18-week timeline. Most recently we’ve helped DSG deploy Employee Relations and build out a custom workday integration.

Results:
DSG’s 50,000+ employees, from corporate offices to stores and distribution centers, are now living the modernized employee experience. As a result, the company is seeing increased engagement from these employees.

Highlights:
• Migrated to ServiceNow® HRSD from Outlook and Email
• Dedicated launch for corporate employees, followed by stores and distribution centers
• Employee Relations
• Employee Center Pro

The Brief:
C&S Wholesale Grocers had already purchased licensing for ServiceNow® HRSD, but had yet to fully implement it. The opportunity was pushed behind the many other projects already in flight within the company.

What We Did:
By conducting an initial strategy engagement that included a health check and a roadmapping exercise, Stridepath was able to swiftly identify C&S’s needs: realizing the full potential of the ServiceNow® platform and leveraging HR functionality in the latest release.

Results:
Unique integrations between ServiceNow® and Workday provide a wide breadth of information to provide C&S users with a uniquely tailored HR experience. Additionally, the company extended the utility of the platform through the mobile app, enabling further opportunities for advancement. Today, C&S Wholesale Grocers is enjoying the full capabilities of ServiceNow® HRSD and mature usage throughout the platform.

Highlights:
• Easy system upgrades and maintenance
• Performance analytics enabled integrations including Workday
• A user experience based on their role within the organization, location, and associated cost center