The California Department of Healthcare Access & Information (HCAI) provides state residents with access to quality, affordable health care through resilient facilities, actionable information, and a dedicated health workforce. HCAI’s strategic goal of maximizing the overall departmental organizational efficiency required an investment in a technology platform to streamline the numerous cross-department workflows. ServiceNow® was selected by HCAI as the platform to enable their strategic initiative, along with AHEAD + Stridepath to enable the functionality within the platform and to deliver the overall Program.
What We Did:
Together, AHEAD + Stridepath successfully deployed HRSD, ITSM, and ITOM. The comprehensive HRSD vision that HCAI designed required the robust functionality of the ServiceNow® HRSD Enterprise license. We established position control tables to feed multiple eRPA processes automated via complex HR services, deployed a LifeCycle Event to enable IT onboarding, and built a custom HR Application to digitize and automate the CA STD-200 Form (Telework Agreement).
Results:
Stridepath + AHEAD leveraged their vast experience working together to design an overall program approach to deliver a successful ServiceNow® platform engagement for HCAI that included multiple products. HCAI’s complex requirements necessitated a partner that possessed platform knowledge combined with HR expertise to deliver a successful Program outcome. Working together, and with several HCAI departments, AHEAD + Stridepath deployed HRSD, ITSM, and ITOM on time and under budget.
Highlights:
• Multi-phase solution to deploy HRSD, ITSM, and ITOM
• 10 Request for Personnel Action processes
