This project delivered a centralized HR system to increase accessibility, effectiveness, and efficiency.
The Brief:
Exact Sciences’ HR Operations team was managing HR cases and employee inquiries solely through email inboxes. They needed a better way to provide HR support to employees, streamline HR operations, and enhance the employee experience.
What We Did:
This project leveraged ServiceNow® HR Case and Knowledge and Employee Center Pro to phase out HR Outlook inboxes from the employee inquiry process. In their place, we implemented a centralized system to make HR-related information and transactions easily accessible to employees, ensuring quick and efficient responses. This new system also introduced automated workflows, allowing HR to handle inquiries more effectively while improving the overall employee experience.
Results:
EC Pro has empowered the employees at Exact Sciences to find answers and complete transactions independently, reducing the need to submit inquiries. This transition to a centralized system has significantly lowered email volume. Additionally, managers now have access to valuable data and insights, helping them better understand employee concerns, track peak inquiry times, and evaluate HR service performance.
Highlights
- 47 week implementation
- Integration with Workday
- Created 4 dashboards with 21 underlying reports to track workload and trends
