The Brief:
Mayo Clinic needed to upgrade the employee experience from NeoCase to ServiceNow®. On top of a tight deadline, there were 1200 knowledge articles and multiple integrations to manage.
What We Did:
Stridepath moved over 2TB of data with time to spare on the contract end date. Applying data conversion for more than 385K historical cases & attachments, our team converted NeoCase to ServiceNow® across the span of 6 unique sprints.
Results:
Mayo Clinic employees now enjoy a beautiful experience in a single portal that keeps them engaged and informed in a single place.
Highlights:
• 1200 Knowledge articles moved
• Integrations across Infor, IVR and Highland
• Customer satisfaction of 9.0
