Visteon – Solving HR Service Delivery with Sherlock & ServiceNow®

The Brief:
Visteon needed to improve organizational efficiency and make it easier for employees to get to the services they need including benefits, compensation, PTO and more.

What We Did:
Stridepath implemented the ServiceNow® HR Delivery platform and set up shared services across complex global regulations. Focusing on change management planning and taking a phased approach based on employee population, Stridepath deployed 21 services in just Phase 1.

Results:
To date, employees have submitted 1,600 cases and viewed 2,300 knowledge articles. Launched on time and on budget, 56% of cases are now handled at Tier 1 and just 14% of cases are handled by HR systems teams. These efficiencies have reduced the headcount required to support this level of requests & activity and allowed HR teams to focus on high value projects.

Highlights:
• 21 services deployed
• Integration with Ultipro
• Virtual agent & chat drive case deflection

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