As we step into 2025, I can’t help but feel an overwhelming sense of excitement and optimism, especially in the world of ServiceNow and Employee Workflows. The rapid pace of digital transformation, the increasing focus on employee experience, and the potential of AI are setting the stage for many big years ahead.
We are in the early days of executing our business plan for 2025, but it is clear that the demand for ServiceNow Employee Workflow solutions continues to grow, solidifying its position as the employee service management tool of choice for streamlining HR operations and enhancing employee experiences. Organizations are prioritizing employee satisfaction like never before, recognizing that a well-supported workforce drives engagement and high performing teams. This is central to The Anti’s [now Stridepath Consulting] purpose and mission!
Our Focus for 2025
In discussions with the Employee Workflow community, we found three central themes that consistently emerged as top priorities:
- Enhancing the Employee Experience
A seamless, frictionless employee experience is no longer a luxury—it’s an expectation. In 2025, we will continue to refine and expand our approach to Employee Workflows, ensuring organizations can deliver personalized, intuitive, and automated solutions that make everyday workflows better. From Onboarding to HR Case Management and Talent Development, we will help businesses achieve successful outcomes. - Driving AI Innovation
AI is no longer the future. This year, we are doubling down on AI-driven automation, predictive analytics, and intelligent virtual assistants to enhance the way businesses manage employee services. By leveraging the power of AI (Agentic and Generative) within ServiceNow, we will streamline workflows, increase case deflection, reduce response times, and provide employees with faster, smarter, and more efficient support. - Extending HR Tech with the ServiceNow Platform
The intersection of HR technology and ServiceNow presents limitless possibilities. In 2025, we will continue to invest in our capabilities as a ServiceNow custom application developer who can extend core HR technologies (i.e., Workday and Oracle HCM) beyond their limits. In doing so we will enable organizations to unify disparate tools, centralize data, and deliver a seamless HR experience. Whether it’s rationalizing custom apps to a singular platform or connecting payroll systems, talent management solutions, and workforce planning tools, our goal is to create a truly connected workplace where technology works in harmony.
Looking Ahead
2025 will be a year of transformation, innovation, and incredible progress for us, our customers and the ServiceNow Employee Workflow community. I look forward to collaborating with all of you to drive meaningful change and create a future where work works better for everyone.
Let’s go!!!
Greg
For more information or to schedule a call with our team, drop a note to [email protected]!
About the Author: Greg Smith is an execution focused consulting and advisory leader with over 20 years of HR Technology industry experience. His expertise and career focus includes HR systems implementations, consulting operations leadership, and strategic business planning.
Greg grew up in the United States Army Special Operations community as an Airborne Ranger Fire Team Leader and was formally educated as an accountant and an information technologist. This progression has given him a balanced approach between pragmatism and the art of the possible throughout his career.
He is passionate about helping our customers succeed, building high performing teams, playing golf, alpine mountaineering and his family.
