AI Needs HI (Especially on ServiceNow)
AI is moving fast. Faster than most of our customers expected. Faster than a lot of our delivery models were built for. That’s all exciting. It’s also where we need to slow down just a bit. Because somewhere in the rush to adopt AI, we risk losing the thing that actually makes these experiences work: HI – Human Intelligence and Human Interaction.
How AI Is Reshaping HR & Employee Workflows and What Comes Next
In today’s world, we’re no longer simply automating tasks; we’re redesigning how work happens. As the Director of Marketing at Stridepath Consulting, a Premier partner exclusively partnered with ServiceNow on Employee Workflow, I’ve seen firsthand how AI isn’t just a buzzword; it’s a practical enabler of HR and employee experience transformation. Many organizations have invested […]
Managed Services in the Age of AI: Why the Future Belongs to AI Practitioners
If you’ve been around the Application Managed Services (AMS) space for the last 15 years, you’ve seen it change. We’ve gone from babysitting servers and application uptime, to evolving into “application as a service” models where the value is less about patching boxes and more about being subject matter experts, guiding customers, safeguarding investments, and […]
The Single Front Door for HR Technology
In today’s world, HR technology is more complex than ever. The tools meant to make life easier for employees and HR teams can sometimes do the opposite- creating friction when people just want answers, approvals, support, and to “transact”- so they can get back to the things that matter most to them and the organizations […]
The AI-Driven Future of HR Service Centers
Over the next three to five years, HR Service centers will undergo a seismic transformation: one where humans no longer provide fulfillment services. Instead, AI will serve as the primary engine for case resolution, knowledge delivery, and transactional processing. As organizations increasingly look to improve employee experience while reducing costs, AI-driven service models will make […]
Transforming Employee Experience: Join Me at HR Tech!
I’m excited to invite you to my upcoming presentation at HR Tech: “From Portal to Experience: Designing the Future of Work.” In this session, we will explore the critical importance of employee experience in today’s fast-paced workplace and how ServiceNow Employee Center Pro (EC Pro) can help organizations create engaging, user-centric environments. Why Employee Experience […]
The Art and Science of Federal Position Management in ServiceNow
Position Management in organizations can be very different depending on the company’s size, structure, industry, just to name a few variables. Regardless of any of those, it’s important to have a Position Management process and system in place. Benefits of effective Position Management include… Position/Table of Organization (T.O.) Management in a Federal agency is complicated. […]
Evolving with ServiceNow
Digitizing your business with ServiceNow is an iterative and incremental process. As you identify requirements, implement them with ServiceNow, and learn from digitizing portions of your business; your subsequent implementations will get better. You know more about how your business works and you know what can be improved next. ServiceNow is a PaaS (Platform as […]
Urgent Request: 0 to Deploy in 7 Days
In a normal project cadence, there are pre-scheduled workshops, either virtual or in-person. Requirements are gathered from business stakeholders and process experts over the course of several days or even weeks (if workshops are virtual). Stories are written. Stakeholders review and approve the stories. Depending on the size of the project, there are 2 to […]
Embracing 2025: A Year of Growth, Innovation, and Transformation
As we step into 2025, I can’t help but feel an overwhelming sense of excitement and optimism, especially in the world of ServiceNow and Employee Workflows. The rapid pace of digital transformation, the increasing focus on employee experience, and the potential of AI are setting the stage for many big years ahead. We are in […]