Discount Tire – Driving Onboarding Excellence
The Brief:Discount Tire was utilizing ServiceNow® ITSM to support its internal onboarding processes, driven in part by an outdated Order Guide. This process created issues for managers along the way due to limited visibility and insights, hindering efficiency and impacting the company’s ability to effectively manage and support new hires. What We Did:This project aimed […]
Pilot Company Eliminates Bottlenecks in HR
The Brief:Pilot Company, a leading fuel supplier and the largest operator of travel centers in North America, faced significant operational challenges due to a lack of automation, tracking, and visibility within its HR department. These issues made it difficult to deliver a seamless service experience for team members and hindered overall efficiency. What We Did:To […]
Sherwin Williams Transforms Onboarding for 64,000 Global Employees
The Brief:Sherwin Williams was operating a complex onboarding process with over 40 variations throughout disparate systems. This approach created limited visibility into new hire status, resulting in extended time to productivity and delayed access to necessary equipment. These challenges compromised the efficiency of the onboarding process and hindered the overall user experience. What We Did:This […]
ONEOK (formerly Magellan Midstream) – Delivering an Exceptional Employee Experience Mid-Acquisition
The Brief:Prior to its acquisition by ONEOK, Magellan Midstream Partners engaged Stridepath to create an exceptional employee experience using the crawl-walk-run method. Phase 1 initiated their first experience using a case tool, creating the opportunity to capture insights and gather data before launching Phase 2. During our Phase 2 effort, Magellan was acquired by ONEOK, […]
TEGNA – Transforming a Static HR Portal into a Dynamic Platform
The Brief:TEGNA is a best-in-class operator with 63 television stations and two radio stations in 51 markets from coast to coast. Each month, TEGNA reaches 75 million adults across its digital platforms. TEGNA set out on this project with a vision, a deadline, and two main objectives. First, TEGNA wanted to provide its 7,000 employees […]
Wellstar Health System – Digitizing Vaccination Processes
Wellstar partnered with Stridepath Consulting to reduce time-to-approval for vaccinations and exemptions, and increase visibility for its team members, volunteers, students, and affiliates. The Brief:Wellstar was managing its vaccination status and processes manually, hindering efficiency and visibility within the organization, and increasing complexity of auditability. What We Did:Wellstar leveraged ServiceNow® Safe Workplace to streamline its […]
Exact Sciences Sunsets the Inbox for Employee Inquiries
This project delivered a centralized HR system to increase accessibility, effectiveness, and efficiency. The Brief:Exact Sciences’ HR Operations team was managing HR cases and employee inquiries solely through email inboxes. They needed a better way to provide HR support to employees, streamline HR operations, and enhance the employee experience. What We Did:This project leveraged ServiceNow® […]
Pursuing a Global Talent Mobility Initiative with Edwards Lifesciences
This project aimed to create consistency across the globe for Edwards’ 19,000 employees through automation, consolidation, and a robust governance model. The Brief:Edwards Lifesciences is strategically focused on its Talent Mobility process as a key factor for its global presence and significant growth plans. Prior to this project, the Edwards Talent Mobility team supported international […]
California Department of Corrections and Rehabilitation – Transforming Facility Management for 63,000 Employees
The Brief:The California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments with 63,000 unique employees. CDCR needed a system to enhance on-site head counts, streamline employee check-ins and check-outs from spaces, and foster meaningful interactions between employees and facilities. What We Did:ServiceNow® Workplace Service Delivery (WSD) […]
HCAI Augments Cross-Departmental Collaboration with ServiceNow®
The California Department of Healthcare Access & Information (HCAI) provides state residents with access to quality, affordable health care through resilient facilities, actionable information, and a dedicated health workforce. HCAI’s strategic goal of maximizing the overall departmental organizational efficiency required an investment in a technology platform to streamline the numerous cross-department workflows. ServiceNow® was selected by HCAI […]
Tagged State & Local Government